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Hi there! Have a question about an order, a feeder or a fountain? We're happy to help.
Use the form below to send us a message. Please include your order number if you have one, so we can help you faster. We'll reply by email.
Looking for a quick answer? Check our FAQ, shipping info or returns & 30-day money-back guarantee.
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BEFORE YOU WRITE
Quick answers
What if my pet doesn't like it?
No worries. Every order comes with a 30-day money-back guarantee. If it's not a fit, contact us within 30 days and we'll give you your money back.
How fast is shipping?
Shipping is free on every U.S. order. Orders are fulfilled by Amazon.
Do the feeders work with wet food?
No. PETME2 feeders are made for dry food (kibble).
Do I need WiFi?
WiFi is needed for the app: schedules and portions.
Is PETME2 on Amazon?
Yes. All PETME2 products are also sold on Amazon, where you can read buyer reviews.